Delivery

Normal delivery time is 5 to 7 working days. All UK orders for in-stock items will be dispatched upon receipt of cleared funds. A card will be left if no one is home & the goods returned to the courier's local depot to await your contact. Delivery times may increase around holidays and peak shipping seasons. Please email us to confirm current delivery times. All deliveries are made Monday - Friday between 8am & 6pm. Delivery within UK is charged at a standard £4.95 for packages weighing under 2Kg. For packages weighing over 2Kg a courier company will be used. For international orders and shipping costs please contact us via email prior to your purchase.Please expect up to 2 weeks for delivery to EU and USA.

Delivery time for out of stock products is up to 28 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.

Order Confirmation

Once your order is placed we endeavour to send out a confirmation email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made.

Cancellations Prior to Dispatch

If you wish to cancel your order before dispatch, please contact us via email. You may cancel your order at any time prior to dispatch. If you cancel your Order via telephone before your order has been dispatched your Order will be put on hold. You must then confirm your wish to cancel the Order in writing via email. Your order will not be considered cancelled until notification in writing is received and acknowledged.

Returns

You may return any delivered product(s) you have purchased within 7 working days after day of delivery for any reason. To do so you must notify us in writing via email to stating the reason for the return. If you are returning a product for any reason you must arrange to return the products to us and you will be responsible for any charges incurred. Delivery charge and returned postage will only be refunded if the item is faulty. All returned products must be returned 'as new', if you have opened the package to inspect the goods you must have done so without damaging or marking the product. All items will be checked upon return before the relevant action is taken. All items are to be returned within 7 days of cancellation.

Please Note: You have a statutory duty of care in law to make sure that the items are sufficiently packaged to prevent damage occurring during their return. Failure to ensure this may result in action being taken against you for damaged items (Breach of Statutory Duty). If the item is damaged on arrival at our point of delivery we will notify you and you may need to make a claim against your carrier. The goods may then be collected from us.

General Return Information

We will not accept returns or cancellations if the product(s) have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own. While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered and it is your responsibility to take reasonable care of these items. Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit, the products remain your responsibility until they are received by us in an undamaged condition. Your statutory rights are not affected. For any returned products we strongly advise you to obtain a proof of posting as lost, damaged or mislaid goods in shipping remain your responsibility.

Refunds

Refunds will be processed as soon as practicable but will be processed within a maximum 10 days. Where exchange rates of currency are involved, the refund will be made in GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.